Jim O'Toole

Review of Bob Rohrman Schaumburg Ford

Turn signals & up hill module failed with onlt 200...

Turn signals & up hill module failed with onlt 2000 miles on our 2017 Escape. Only Ford dealer in my area that had service hours on December 23 was Bob Rohrman Ford in Schaumburg. Because of the safety concerns of not having turn signals our service advisor Jason Rose placed me in a loaner until our repairs could be completed. Turned out that 3 modules in the vehicle failed. On December 29 we were advised that repairs wouldn't be completed until January 3. Jason had the last part overnighted. We were surprised to receive a call on the afternoon of December 30 that the repairs were completed. Thanks to Jason and our service tech for getting our car back to us ahead of schedule.