Chaz B

Review of World Toyota

Recently, I purchased a NEW Toyota Avalon 2019 LIM...

Recently, I purchased a NEW Toyota Avalon 2019 LIMITED edition in Sept of 2019. I did not return to the dealer where I originally purchased the vehicle because of POOR Customer Service at CHEROKEE COUNTY TOYOTA. The DCM module for the Safety Connect, Dynamic Navigation and Remote Connect was faulty; which was determined by WORLD TOYOTA. My dad has used this dealers service department for years!!! I took a chance and Criston the Assistant Service Manager, along with John P. the Service Manager AND my awesome techs Luis and Casey partnered with myself and Toyota HQ to get the DCM replaced, as it should have been because the car is still under warranty. They were Courteous, Professional and Ensured the issue was resolved BEFORE returning the vehicle. As a LEXUS(the luxury line of Toyota) and Toyota Owner, this Team of Professionals Truly earned my business....Honesty and Integrity go a long way - not selling a customer what they don't need AND sharing with the customer What They CAN DO, instead of saying NO or focusing on what they CANNOT DO. - That is the true definition of VALUE and creates BRAND LOYALTY, as Mr. Jim Nalley once said! THANK YOU Criston, Luis, Casey and the entire TECH TEAM for resolving this issue in a timely and professional manner. - Eric B.