Michelle Figueroa

Review of Chick-fil-A

Customer service is always excellent for me at thi...

Customer service is always excellent for me at this location. For the most part my orders are correct. My only complaint is one employee who needs to be trained a little better. I go through the drive-thru majority of my visits and one girl that takes the orders gets my order wrong every time she takes my order. The problem is she doesn't listen and I have complained threw times and it turned out to be the same person. I order for 4 of us and it's the same order each time. As soon as I start to order the girl would say is that all are you done after each item. I have to tell her no I am not done I am ordering a total of 4 meals and again throughout my order are you done are you done is that it. I have to tell her no I am ordering 4 meals but after each meal she will ask are you done is that it. Then when she answers back she always gets at least one meal wrong because she doesn't listen. Management Chris had to fix my order twice from her and a female manager fixed another meal on a different day from the same employee. The first time I complained they knew who I was talking about and said she was new and she gets a lot of complaints about her cutting people off and messing up on orders. By the third time I would think someone would monitor her and help her more but the same behavior continues. I won't stop going because of one person. If this wasn't such a norm with the one employee I would give 5 stars.