Lindsay Marion Review of Jim Ellis Buick GMC
Horrible!!! Stay away from these shady dealerships...
Horrible!!! Stay away from these shady dealerships that only look forward to ripping off customers. I visited Jim Ellis Chevrolet on November 19th, 2014. I was in need of some repair services on my Pontiac, a typical oil change and diagnostic test. The service advisor "Jerry" Gerald Christopher told me that it would take about a day and he would call me the following morning and tell me what time I could pick my car up on the following day. The following day I had not received a phone call by the late afternoon so, I called Jerry. After leaving a message, because of course he was busy ripping off another customer he finally called me back and told me that my vehicle had not yet been looked at because I did not have an appointment. Keep in mind the previous day, he told me that the vehicle would be ready on the following day. I immediately told them that I would be there that day because I needed my car, after all this is my only source of transportation.
I also contacted the service manager Brian ext.28189 about the incident, he told me that my vehicle had not been looked at but, he would get someone to look at it. Later, on after picking up my vehicle, I found out that the technician had only looked at my vehicle after I called the service manager. They found that the torque sensor on my vehicle was malfunctioning and for this small job it cost me $618 dollars, $300dollars of that price was for the labor alone. After leavening the dealership, I just wanted to drive away from this evil, relentless bunch of unprofessional idiots as fast as possible, however my car's tire sensor light came on before I could even reach 285. How could they have missed this in my so called oil change, with a 52 point inspection? I was forced to immediately return to the shop and get my car repaired again. Now my car is wobbling and the steering wheel will not stop making noise. Will I ever recommend, suggest, or use this refusing to call you back, only trying to get in as many customers as possible and do a half-$$$ job dealership? NOOOOOO Save yourself and try a dealership that has a good reputation and not a dealership that pays the cable companies and the radio stations to play their commercials constantly, trying to make consumers think that they are a reputable company.
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