Probably the worst insurance company to deal with!...

Probably the worst insurance company to deal with! Accident happened in Dec 2017 and by the time I got my vehicle in the shop it was Feb 2018. Unbelievable wait times when calling, hold times range from 45min-1 hour on average. When I got my vehicle back and noticed that the fog lights were shaking vigorously. When I talked to the auto body shop they said that ACCC did not approve the replacement of the fog light brackets. How can they not approve an importance piece? Because this deals with lights and is a safety concern, I will be contacting the BBB as well as the Texas Department of Insurance.