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Nicole Hamilton

4 years ago

Horrible experience. The kid who sold us the ticke...

Horrible experience. The kid who sold us the tickets said we could carry on our drinks, that was a lie. But we dealt with it. The first trolley driver was okay. Nice, but nothing exciting. Billie Mac was our second driver, and was incredibly rude to my entire party. Aside from being unpleasant at the get go, he then kicked the entire party off the trolley because we "weren't listening to him." We weren't talking loudly, or across aisles, yet, he literally told us to get off because we were being "disruptive". When we brought our issues to the front office, they then tried to excuse Billie Mac because he was a recovering alcoholic, and gave us the names of other trolley drivers we should avoid... what kind of business does that? The only time they conducted their business with decency was when they finally just gave us our money back.

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