Horrible customer service. As you'll see the theme...

Horrible customer service. As you'll see the theme raised by other reviewers too, customer service staff don't have a clue about their services or the company. But they talk down to you in their ignorance as if you (the customer) is in the wrong.
App and online portal slow and unreliable.
The lights and gas are on so can't fault them for that. But don't expect anything more.