I'm a little worried, at the moment, about my upco...

I'm a little worried, at the moment, about my upcoming stay at the DoubleTree. I haven't stayed there since it has changed ownership. I have been trying to call the hotel regarding a change in the number of beds. The first time I called, I was rerouted 3 times to the reception desk and then no one picked up the phone. I just called again, and waited while the phone rang and rang before someone picked up. The young woman who picked up the phone then dropped it and continued to juggle it awkwardly (I could hear the phone banging against something repeatedly) as we conversed. I asked her to please change me to a room with two beds and there are no rooms with this option left. So I said I would happily settle for a cot in the room, and the answer to that was no as well - fire hazard, apparently. She assured me that she would put me on a list for a two-queen-bed room if there is a cancellation, but I did not hear her typing this information into the computer. After hanging up, I had absolutely no confidence that she would even add this information to my reservation