Their business model is based upon volume. The pe...

Their business model is based upon volume. The people I interacted with were pleasant but often took an inordinate amount of time to respond to any queries. They were unable to secure a loan which I personally was approved for because they sell their loans to other banks (Chase). This caused incredible stress because we were unable to close within the contracted time and therefore caused me additional delay and extra cost. If you have a small straightforward mortgage transaction, they may be able to help but for anything which is a little more complex, look elsewhere. You will definitely be frustrated if your loan runs into any bumps. Unfortunately their process is slow, cumbersome and needs improvement.