Ina Rudinskas

Review of Maple Mazda

My advice would be to use another dealership if yo...

My advice would be to use another dealership if you want a Mazda. The car is great, but this dealership is disorganized. I was just trying to wrap up the end of my lease and it was a mess. I was transferred to people in wrong departments, sales people I spoke with promised/told me things that their manager said they weren't allowed to give me, I was told to come in for an additional inspection which they ended up telling me I didn't actually need after I took the morning off work, they also quoted me a new monthly lease rate and then promptly increased it by almost $80 just days before my lease end (I was told that Mazda just changed its strategy to become a "luxury brand" - hence the price increase). No thank you. Off to lease from someone else.
I just wanted to edit based on the response from Mazda below. The monthly rate was not increased due to damages - that had been included all along. I was specifically told over the phone it was because they are moving towards being a "luxury product" - Mazda please don't change your story.