James Farrell

Review of Larry H. Miller Toyota

Was verbally assaulted and physically threatened b...

Was verbally assaulted and physically threatened by a service writer, Mr. CJ Gardner on Sat, Jan 2. All I wanted was an oil change as I have a service contract. 2 1/2 hour wait with no appointments on Saturdays! Mr. Gardner told me to get up earlier or take my business elsewhere. When I asked to speak to management, he slammed my truck door shut, almost crushing my fingers, breaking a window latch, ripped off his name tag and shoved it in my face.
A representative of management said, if I don't like the service, take my business elsewhere!
8 years and 2 vehicles bought and serviced there and that is my reward. A rude and threatening atmosphere! I still cant believe how I was treated. Several messages left for GM and SM with no response for a week. Atrocious!