DO NOT BUY LG PRODUCTS - customer service is horr...

DO NOT BUY LG PRODUCTS - customer service is horrible. What LG advises their service department to tell upset customers is horse sh@#t. LG does not provide good service to their customers, especially when it comes to cell phones. Had an LGG4... the phone had an issue which caused it to run on a constant bootloop (wouldn't run passed the boot screen) . Even after LG claimed it was THEIR cause, all they could provide afterward for their consumers was an "extended" warranty which is 24 months instead of the 12 months ALTHOUGH MANY consumers were NOT AWARE of this warranty extension until after the warranty was up as LG FAILED to contact & notify their consumers!! Exuse: millions of customers to notify..how would they notify so many. Well..ask other companies LG, and they'll teach you a thing or two.

I was not made aware of this warranty extension, swallowed another 2 year contract with our phone company & payed out of MY CONSUMER pocket to purchase a new phone (thank god not LG). When... LG could have simply advised me and the phone could have been sent in for repair. LG thinks or claims to be doing us a favour with this warranty extension when really if the cause of the boot issue is soley on LG, there shouldn't be a DEADLINE/WARRANTY on the consumer to have their phone fixed and if there is a warranty....WARN your consumers of this so they don't have to PAY your F@#@IN FLAT FEE of $149.99 for repairs that have to be made to the phone that were caused by LG in the first place. Customer service dept. had me calling back several times complaining until they then advised me to send a "proof of purchase" form (which I had trouble getting too since it was a year and a half back at some store) to some other LG department and even then I'm not sure if my phone will be fixed. They can't even tell me why they'll be using the proof of purchase or how it works... I'm guessing they'll be using the purchase date instead of when the phone was made so it's within the warranty??? Who knows... they suck. NEVER buy LG. I hope the lawsuit goes for the consumers. LIFE is NOT good with LG.....