Shawna Cadwell

Review of Hilton Tucson El Conquistador ...

We knew it was going to be a rough weekend because...

We knew it was going to be a rough weekend because it was the Fourth of July weekend. This was going to be our first time at the resort. When we first got there we were excited to see what was going to be happening and we were told to check out the main restaurant for lunch, Epazote, to our disappointment it was only open for dinner. Instead we had lunch at the Sundance Cafe, we would rate this restaurant was extremely mediocre to poor. The over sized leather chairs were cold and to large for most people to sit comfortably in them. My husband got the BBQ sandwich and upgraded fries to the queso fries, which was basically overcooked shredded cheese on top of fries, I got the chicken wrap, flavor was fine for this and the sandwich but nothing memorable. We went to check in and the line was almost out the door, we expected this. The women running the concierge desk were handing out papers to everyone waiting in line. One of them started asking people questions about their reservations and was basically becoming a "Debbie downer" explain to every other group why they would have complications with their reservation.... Really?! Why can't you help solve the problem instead of telling them whats wrong with there reservation. You're working for a hotel, you're selling a memory, not this, like what we have. Again not the front desk people the Concierge women were doing this. Then we got to meet, what seemed like the General Manager, he was very nice but I thought his time could have been better used getting people checked in, not offering a bottle of water, this is what your concierge women should have been doing, offering water instead of "finding problems". We get to our room and its a nice room with a view, but the whole room was dusty, looked like it hadn't been dusted in months. We had asked them to for Fuji waters and some fresh fruit upon arrival in our room and those were no where in sight, I even have a confirmation number for these that were not provided, I'm just happy that they didn't charge me for these items. The main pools were covered with people, so we headed down to the 16+ (which was advertised in the pamphlet they gave us). When we arrived at the small pool, we couldn't get in, the guy told us that we needed a special key but he let us in anyway, one of the few thankful things we came across, because now we didn't have to climb the half Tumamoc hill near the pool. This pool was over using chlorine we knew this because our eyes were hurting until Sunday night (over 24 hours) and we were only in there from 5-6pm, and this pool had no towels, we had to air dry, which was tough because there was no sun out at this point, 30 minutes later we were all still very soaked. The pool was fantastic otherwise, loved the little crowd down there with little to no kids, it was peaceful. We had left for a little bit and upon arriving back there was a chaos of people and children, no one conducting traffic, people in the middle of the road, all heading down to where the fireworks were going to happen and because of this chaos, we almost hit a toddler. From about 8pm - 8am everything else was fine, it was quiet when it was supposed to and the fireworks display was fantastic!! The next morning though.... we woke up and we were covered with BED BUG BITES!!!!! I didn't bring anything up with the management when we checked out because at this point we were so fed up, we just wanted to be home. At this point we would have much rather stayed at La Paloma and watch the very lame laser light show if it meant no bed bugs and towels while swimming. El Conquistador, you almost had us with the fantastic fireworks show but the fact that your beds have bed bugs makes me NEVER want be there again. Oh and I forgot to add the ice machines in Building 2 were all broken, no ice and they had a nice convenient (for them) sign that said, "Need ice?? for $3 we'll bring you a 10lb bag!" We said Screw them, because it just seemed like they purposly did that, so we went and got a bag from the nearest gas station, because we were done giving $$ to them.