Mark Priest

Review of Gemtel Green Network

Terrible customer service. My wife passed away two...

Terrible customer service. My wife passed away two months ago from Covid which has been dreadful. I had a letter from GN on the 15th January to say that they had been notified that I had died! We called GN and spoke to Vernon who said all he could do was put a complaint in and it would take 5-10 days! That is bad enough as it is. Today 26th January having heard nothing I spoke with Gerry who acknowledged my previous enquiry but then said he would have to raise another complaint and it would again take 5-10 days. Despite the awfulness of my situation and the that I needed a copy of a utility bill for identification for my solicitor, there is no compassion or ambition to get this problem resolved. I have tried to find a corporate office phone number to call but there is nothing, clearly the senior management in GN hide from dealing with real customers. Please someone call me as soon as possible to help me. Thank you