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Allison Mikelson

3 years ago

Reserved room weeks in advance. Check in was at 3p...

Reserved room weeks in advance. Check in was at 3pm. I arrived at 6pm. Was told they did not have a room for me, and to sit and wait. They would text me when a room was available. After waiting for 45 minutes, I went back to the front desk and the receptionist said oh sorry, I wrote your phone number down wrong, your room has been ready the whole time. Despite me sitting in front of her waiting this whole time, she said nothing to me for 45 minutes. Room was dirty. Sheets had holes in them. Missed our reservations in town that night due to this mishap. I ve contacted the hotel and customer service for Raddison numerous times since then, and no one has contacted me back to discuss these issue and make things right.

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