Karen Roser

Review of World Toyota

Negative stars!!!!!!!!!!!!!!!!!!!!!!!!

Negative stars!!!!!!!!!!!!!!!!!!!!!!!!

My car was hit by a melon size piece of road (asphalt) bouncing down the highway. The car in front of me hit it first then it hit under my car. The car started vibrating and I thought a tire was blown. The tire was fine. I took the car to the World Toyota service department. They said nothing was wrong. SOMETHING WAS VERY WRONG. The rear wheel was bent very badly and needed to be replaced. The HYUNDAI dealer I went to showed me while the car was up on the rack. THERE WAS NO WAY TO MISS THE BENT WHEEL! I can only guess no one looked at the car.

ALSO-
Same car (2017 Camry) I've taken my car in for service twice for the same issue with the brakes. The first time I was told nothing is wrong. The second time they said the brakes needed to be replaced. I asked how they could need replacing so soon. The car was only 9 months old. They called back later and said the brakes were fine and did not need replacing. WHICH IS IT?! There is still a problem with the brakes.

I called the service manager thinking he would want to know what his employees were doing. He really did not care. I guess that's why his employees don't care.

I WILL NEVER BUY A TOYOTA AGAIN. I had an Avalon previously...Toyota lost a loyal customer.