Ravi Patel

Review of Hilton Tampa Westshore

Terrible management and it gets worse from there!

Terrible management and it gets worse from there!

We booked 3 Kings and were given Queen rooms without being told. After getting to our room we went back down and told them about this and the Assistant Manager said that since we wanted rooms on the same floor he put us in Queens.

Then the Manager came from the back and said that since we booked via third-party, we do not get to choose which rooms we get to be in (even though we selected the room-type online).

After being vocal enough where the guests behind us heard our dilemma, the manager decided to accommodate us with the rooms we booked.

Before we could walk away with our new keys we heard 2 separate guests complain that they either did not get housekeeping or that housekeeping did a poor job. That was a sign of things to come.

The next morning when I tried to shower the water was dangerously hot. Even on the coldest setting I could not stand under the shower without being burned. So I took my shower for the next two morning getting in and out of the water so that I would not get burned.

To no surprise, we did not get housekeeping service. When we informed the front desk, we were very rudely told that we probably had our "Do not disturb" sign on the door. We did not..

Eventually our room was cleaned at 6pm..

I will never stay at a Hilton again. For such a high price you are much better staying at a Marriott where you will actually get what you pay for.

They didn't even have a microwave in the rooms. There was one community microwave in the hallway that everyone shared.

Bad management, staff, housekeeping, amenities, shower, dirty towels, etc. This place was a nightmare. I stayed at a Comfort Inn before that blew this place out of the water.

I am so unhappy with my stay its absolutely unbelievable!

OH BTW, this was a business trip and I was in charge of booking the rooms. I was deeply ashamed at where I led my business partners.