I initially took my car into John Eagle Honda beca...

I initially took my car into John Eagle Honda because my brake sensor was faulty. It would notify me that I need to brake or would actually brake for me when no cars are around.

Jordan Hernandez was the service adviser. He actually got into the car and witness the faulty brake sensor real time. He stated that it should NOT be reacting the way it was and would have a tech look at it.

He later called me and stated that the toll tag and dash camera is the cause of the fault brake sensor. I was busy, so I had my girlfriend pick it up for me. She stated that the toll tag was tampered with and appeared that someone tried to rip it off. Since it was already sore to look at, we decided to follow their suggestion and rip it off. The issue was still present.

I drove the car for a couple more weeks with this issue, so i decided to take it to a local shop to have it looked at. They took 5 minus to look at the sensor and identify that the sensor was actually located where the bumper on the driver side. They were able to readjust it and I no longer had the issue.

I decided that Honda should have known how to troubleshoot this issue WITHOUT suggesting (and attempting) to remove my toll tag. I gave them a call to let them know that I did not appreciate their lack of expertise in the car they sell and the attempt to remove my toll tag. I called 3 times before I got an email stating that they would pay for the services and toll tag. I sent them the receipts only for them to take their word back and say that the service manager would NOT pay for these as i did not take it to a HONDA service center. I DID TAKE IT TO A HONDA SERVICE CENTER. They just failed to resolve the issue and attempted to remove my toll tag. Honda proceeded to add on to the frustration by stating that the technician never attempted to remove the toll tag and that they would never do that without the consent of the owner of the vehicle. At this point, they insinuated that my girlfriend was a liar frustrating me even more. They also continually insisted me that I could just go to the toll tag site to receive another toll tag for no charge as if i did not know this. It was not the issue of monetary value that i was concerned about. It was more I spoke to them, the more I felt they were trying to deny fault.

Toll tag = free
Service to resolve sensory issue = $35

$35 service fee is not a huge dollar amount. I do not mind paying this. The fact that they stated that they would pay for it then say the won't, that is ridiculous. It was also the fact that I have had to take time to go to a different shop for my solution and now take the time to get a new toll tag. in addition to the time it took to talk to Honda with absolutely no help. For them to value $35 over someone that may come back to service their vehicle at their location is ridiculous to me. They also started raising their voice at me, then repeatedly stating that there is nothing they can do and if they can help in the future. With what? Apparently, they do not know how to identify a problem and jump to conclusions without owning up to their mistakes.

I'm sure this review won't add much value and people will most likely continue to get their car serviced here, but for those who actually do read reviews. TERRIBLE CUSTOMER SERVICE! They most likely won't even care that the are losing a customer. I literally live 2 minutes away and will gladly drive an hour before I'd come back.