We rang room service three times with no answer th...

We rang room service three times with no answer then finally someone took our order at around 9.30pm, at 10.30pm it had not arrived. When we called to check where our meal was they said our order was lost. 10.50pm it arrived. We had also felt the room was uncomfortably hot as the aircon didn t cool down. We called for assistance and the staff member agreed that our room was very warm and said he would shift us to a new room so at 11.45pm we had to shift to an airconditioned room where we then smelled someone smoking cigarettes in that section of the hotel! On checkout we drew attention to this extremely low level of comfort in one of Canberra s top hotels. They did recognise our complaints and credited our meals and drinks but there has not been any further follow up from the hotel apologising for our terrible experience! I would not recommend this hotel to anyone.