Generally I love visiting Carluccio's and am a reg...

Generally I love visiting Carluccio's and am a regular customer to the Cambridge branch. However on this occasion this particular restaurant failed to meet my expectations several times. On approaching the restaurant and asking for a table for two we were told there would be a wait of 15min- 20min. With much to catch up on my friend and I decided this would be fine and were told we could wait in the adjacent deli. We waited there for about half an hour with no update, and so I went back to ask how much longer we would have to wait. In that time the front of house staff had changed and the server had no idea we had been waiting. Initially he told us we would have to wait another 10 minutes, but on complaining that we had already been waiting over half an hour he found us somewhere to sit. The food was delicious as always, but there were long wait times and it was difficult to get the attention of the staff.