Tim Mucha

Review of Bob Rohrman Schaumburg Ford

Terrible experience dealing with parts/service dep...

Terrible experience dealing with parts/service departments. I spoke to them approximately a week ago regarding a roof rack for my 2016 Ford Escape. I was told that the roof rack was $130 and installation would be $170 for a total of $300. Today, I called to have them order the parts and schedule the installation and was told by the parts department that the roof rack was $320, not including cross bars or the installation. The service and parts department need to communicate to each other better and need to know the prices of their own products for vehicles. I have a trip coming up where I need a roof rack and now need to come up with extra money in order to pay for this because I was told that it was significantly cheaper. I would not suggest speaking to the parts department when it comes to pricing out parts for your vehicle, see if you can go elsewhere. Recently purchased this vehicle and had another family member also purchase a brand new vehicle from them. They've taken enough money from us. Very disappointed.