Renee Hill

Review of Chateau on the Lake Resort, Sp...

I booked a birthday trip for myself and my daughte...

I booked a birthday trip for myself and my daughter a month in advance. I called on two different occasions to see what amenities would be available due to Covid. I even called 2 days before our arrival and the staff assured me that the everything was open except the theater and kids zone. Come to find out, there was no housekeeping, the spa common areas were all closed and services were extremely limited. There was no availability the entire time we were there. The occupancy in the hotel was very low so what does that say about the spa being booked solid Wednesday-Sunday?
We played tennis on some very ratchet courts that were in need of great repair!! We had to call to ask for the lights to be turned on the courts and they didn t work at all on one court and 3 out of 4 on the other. The net sagged and was tied up with a sock!!
We were charged a $25 per day resort fee and honestly didn t feel like there was much of the resort to enjoy. No gift shop, no bars, and no restaurant or spa for one day of our stay, no housekeeping. We did enjoy the pool but it would have been nice to have been able to enjoy a drink around the pool.