Ken Gipson

Review of Landers McLarty Chrysler Dodge...

Scheduled an appointment to drop my jeep off for s...

Scheduled an appointment to drop my jeep off for some recall part replacements a week out to provide time for parts to be delivered. Once I dropped it off I was told it should be ready that day, and if not for sure the next day, a Friday. I called at 11, 3, 4, and 5 to ask for an update, only to be told the parts aren't there and put on hold. Finally around 5:30 I get on the phone with someone that tells me the parts ARE there and they've just been busy - WHICH IS FINE. Why wasn't I told it would be late? and why can't I get anyone on the phone all day to tell me it would be late? I'll never buy from them or pay them for work as long as I can avoid it, recommend you do the same.

Edit: I adjusted my rating due to the continued outreach I received after this incident. I wrote that in anger after a day of being ignored, but they did good work.