I can see that I'm not the only one with this issu...

I can see that I'm not the only one with this issue. It should be illegal for them to operate.
WORST COMPANY EVER; IT SHOULD BE ILLEGAL FOR THESE GUYS TO EXIST. I only gave this one star because I'm required to give something. I was in an accident December 31, 2017, which it is now 02/06/2018, by one of their clients. This individual T-Boned me while I was driving down the road. I went through the legal channels, which is putting in a claim with my insurance and then putting in a claim with her insurance. We are now going on 6 weeks since the accident and ABSOLUTELY NOTHING HAS HAPPENED. I am still driving the car that was T-Boned by their client. Rachel Bennez, who is the claim adjuster for this case, has an excuse every single time I call them about why the claim has not been closed. Now, I've even had to go as far as hiring a lawyer to try and get this resolved. If you have any respect for yourself and your family, YOU WILL NOT DO BUSINESS WITH THIS ORGANIZATION. I have never been so dumb-founded in my life as to why/how they are even legally allowed to operate within the insurance world. It's organizations, such as this one, that provide a negative name for the entire market. All I wanted was to end the claim and move forward with my life. Instead, I've been thrown into a lawsuit, that I never wanted in the first place, to try and end a claim that I am victim to. Ridiculous doesn't even start to define the nonsense that this organization is known for.

EDIT: When speaking with Rachel Bennez last week, she told me what was holding the claim up was the fact that my lawyer refused to talk with them. After calling my lawyer, I was told that they had been trying to call them, and no one would answer or return their calls. The insurance company finally spoke with my lawyer today, a week later. During this conversation, they tried to tell them that I was speeding. I'm not sure how I could've been speeding when I had JUST pulled out of my driveway when it happened. They then wanted me to provide them with $500 to get a black box on my car.... REALLY? All this because THEIR client T-Boned me. They are going to spend more money trying to fight this, and still have to pay the claim out, as they are in the wrong, then they would just doing what is morally right. This company is the definition the definition of a morally hazard organization.
I will be calling the insurance board located in Texas, and providing them with all the evidence and recorded phone calls I have of them contradicting themselves.