Tried to buy local but what a mistake

Tried to buy local but what a mistake

I order a Giant Toughroad SLR GX 0 from Hadley s.
I was told that it may take a week or so get it in, No worries
A few days later I get a call, Your bike has arrived Great , I make arrangements to collect it.
I arrive at the shop and had to wait for them to inflate 5 minutes me thinks
30 Minutes later Bike arrives, we finish the paperwork, and look at my new purchase with a flat tyre that s not right, back it goes to the Mechanic!
40 mins I m out of there.

So I get home and show the wife my new bike (which she s not happy I ve brought as have 7 other bikes) low and behold Flat tyre Your kidding me.

Anyway, being unable to ride for two weeks due to surgery, I check over the bike and find a raft of defective items with it, no worries gives me something to tinker with. Two weeks later, I finally get to ride it.

Gears not indexing correctly
Loose cassette
Front disc brake shuddering

Your kidding me

This was supposed to have been set up at the shop by their professional Mechcanic! My Arse

So I call the shop and get passed on to the Mechanic! and he has no idea why the brakes would be shuddering, but bring it in and we ll look at it for you as if it s a favor to me . No no that doesn t work for me how about I drop it into your Maitland shop? All good.
I called up their Maitland shop and was spoken to as if I was an annoying fly at a picnic. Well bring it in, but I m really busy!
I m done with this Lassitude service, time to go elsewhere.
Amazing how I have to pay someone else to sort out a brand new bike.

In frustration I call up and ask to speak to the manager, amazing he s busy, I leave my number for him to call me back, but no he goes home and leaves another staff member to call back.

Well shame on you Hadley Cycles, shame.

I hope anyone who takes their time to read this review will think hard before they consider purchasing from this company, for it was an extremely disappointing experience for me.