Andreas Jacobs

Review of HelloFresh USA,

Hands off! Better to buy your ingredients locally....

Hands off! Better to buy your ingredients locally.

-Gruesome customer service
-The 'voucher' scam borders on fraud!

What happened:
I received a voucher from my son to test a free box. Since I wanted a special delivery day, I paid 0.49 extra by direct debit.

Ultimately, however, my voucher was canceled, I have been writing back and forth with customer service for 2 weeks now (sometimes I get ready-made texts that do not relate to my request at all).
When I asked for the 49 cents to be reimbursed, the only answer was my request was ready to be resolved ...

Here is an example of the answers:
"Please understand, however, that we must ensure compliance with our voucher conditions in order not to overreach households.
Your voucher code was not accepted by our security system because we have indications that you are not a new customer or that your household has already used a voucher code or is connected to another household.
In the course of this, your order was also rejected by our system. "

Incidentally, in the advertising email that I read through several times with my son there is NOTHING about voucher conditions, no asterisk, no reference.
Yes, I live in the same street as my son, and NO it is not the same household because the house number is completely different.

I am not concerned with the 49 cents (which is certainly a nice additional income for HF in thousands of similar cases), but with the way in which I am treated as a potential customer.

UPDATE 8/29/20: 49 cents have been transferred back.