Kumar Singh

Review of Nalley Toyota Stonecrest

I went to go purchase a 2018 Toyota RAV4 about thr...

I went to go purchase a 2018 Toyota RAV4 about three weeks ago, and we had arrived at the dealership with an already manager-approved out the door price on an exact vehicle. We went in there where we were informed that all of 2018 Toyota RAV4's with our color preferences have been sold, and they were showing up higher-priced models that they said they could honor the same out-the-door price. Our sales associate was clearly new and did not know proper protocol when it comes to showing customers cars and we had to wander around the parking lot looking for cars that met our color preferences, peering in through the window. This is extremely unprofessional as it just takes one second for him to look at his computer, find the vehicle that we wanted, write the stock number, and show it to us, instead of us looking all around the parking lot for the car. After we found a vehicle, we went back to the sales office, and were given an offer of over $1000 more than our already manager-approved out-the-door price. The sales manager, Darryl Jefferson was very rude, cut me off several times when I was trying to speak, raised his voice several times and told me to "be quiet and stop raising my voice" when I was trying to calmly explain to him that we already had this price approved and were told that they were going to honor it on the vehicle that we chose. This is extremely unprofessional customer service, and buyers beware! DO NOT BUY AT THIS DEALERSHIP! THEY WILL RIP YOU OFF AND NEVER HONOR THEIR OUT-THE-DOOR PRICES!!! SHOP ELSEWHERE!!!!