As a first-time car-buyer, I feel that I was treat...

As a first-time car-buyer, I feel that I was treated very fairly and was provided with great customer service by Honda of Seattle. Specifically, the salesperson Ramona was incredibly helpful and I did not feel pressured by her at all to choose any one option but rather felt that she advocated for the option that was RIGHT for me. She worked with me throughout the whole process, and we secured a deal that met my budgetary expectations and vehicle requirements. Ramona and the sales team did everything right by me.

The only reason I have to give 4-stars is related to the state of the car at the end of the deal. I was told that the technician team would do a full review and detailing. However, the car did not feel or look as if it had been cleaned, the trunk would not open due to only having a valet key, and I even found sunglasses in the overhead holder (presumably from the previous owner!). Additionally, when we took the car for a test drive, the tire pressure light was on. When I drove it off the lot, it was still on. Had to fix this issue on my own. This tells me that the service department did not really do their job to deliver the car to me in pristine condition.