Christine Wagman

Review of Staybridge Suites Times Square...

We arrived on a Friday afternoon. When I went in t...

We arrived on a Friday afternoon. When I went in to take a shower, the shower head was not able to turn on due to a broken valve. We called down to the desk. They sent someone up. He looked at it, said he d be right back to fix it, and never returned. After being woken up the next morning by an alarm that continued for 15 minutes, I called the desk again about the shower. As my husband and I were leaving to go out for the day, we talked to the front desk about the shower and were told that they promised to have it fixed by the time we returned to our room. Upon returning 8 hours later, the shower was still not repaired. By the last day and 4 requests to have out shower fixed, we had given up. Another huge negative is the elevator waits. The morning we left, we waited 30 minutes for an elevator. It was horrible. I would not recommend this place to anyone. If this place doesn t care that you cannot take a proper shower during a three day stay, I really don t believe they care about anything.