Was rear ended by someone that had this insurance....

Was rear ended by someone that had this insurance. I got on here and looked at all these bad reviews and was terrified, I just knew it was going to be a bad experience.
Total opposite, they answered the phone every time I called. There was an issue about whether the person that was driving the car would be covered because they were not on the list of drivers, but they ran it up to management and covered everything 100%. They even exstended my rental car coverage twice to allow the body shop more time to fix my car.
They handled everything professionally.