One star is generous!! This store CLAIMS to be an...

One star is generous!! This store CLAIMS to be an Apple authorised repairer, but replaced my battery with a dodgy clone that wasn't Apple approved and which failed within 2 weeks. Took it to the Apple store in Doncaster only to discover that Centre Com had not recorded the repair on Apple's system, and that Apple don't replace non-Apple authorised batteries. I felt so humiliated, frustrated and annoyed!

Apple ended up taking full responsibility and replaced the battery free of charge. Centre Com did end up refunding the dodgy battery cost (after I had to return it to the store in my own time), but refused to refund the service fee as they had installed Malwarbytes for me during that first visit.

Given that they did not log the service with Apple, I feel I have a reasonable claim to have the service fee refunded. But they refused!

Apple intervened, but are POWERLESS to make them refund the service fee, so my only recourse now is consumer affairs.

This has dragged on for almost 6 weeks since I first went to Centre Com, including hours at the Apple store and on the phone with Centre Com and Apple and driving back to the store with the faulty battery.

Stay away!!

Wait for an appointment with Apple. You will be saving time AND money, and will get what you need WITH a quality guarantee.