Salman Zaidi

Review of Al Marwa Rayhaan by Rotana

We had a very bad experience considering this was ...

We had a very bad experience considering this was supposed to be one of the premier hotels in Makkah.
I arrived late around 3 AM and it took about 7 calls to ensure that the hotel would not cancel the room even after recharging us for the stay.
There was no bell bought present and we had to stow our luggage up to 11th floor where lobby was.
The room was getting too much noise from the hallway , the shower leaked water all over bathroom and there was visible mold in many places in the bathroom.
When I complained I was told to go away and nothing could be done, I was told to go and complain to ministry of foreign affairs if I have a problem with the hotel.
I strongly discourage any discerning traveler to avoid staying at this hotel all all costs, not worth the money spent at all.