Mike Cross

Review of Gemtel Green Network

Very poor customer service response - I moved hous...

Very poor customer service response - I moved house and had to cancel a planned switch to green energy network. Notified them but they proceeded to take money from my account - no big deal initially until the promised refund did not happen. I ve been promised the refund within 3-5 working days repeatedly but it fails to happen. Looks as if I ll have to go through the ombudsman to get the money returned. Also for info - Their complaints phone line is no help it puts me on hold and then disconnects after about 2 mins wait.
Very disappointing