ABSOLUTELY DISAPPOINTING

ABSOLUTELY DISAPPOINTING

I wouldn t recommend anyone to stay there !!!

we stayed there for 3 nights for the beginning of our honeymoon. As we arrived I clearly had told them that we would like to stay the 3 nights in the same room (as I made 2 seperate bookings by mistake), even though we mentioned we are on our honeymoon they gave us a room in the busiest part where the pool was and kids were constantly running around. On the last day we went for our breakfast and then our morning swim, came back at 11am and we couldn t get in the room, our card was deactivated, my husband went to check with them and they wouldn t fix the card saying we need to move to another room as this room is now taken I was in my bikini sitting there for 3 hours being locked out of my own room, and the funny thing is they weren t even telling us the truth, and after my husband just lost it and got angry they gave us a new key, went in the room and they kept on disturbing us with calling and coming to our room saying the owner of the villa is coming and we need to move, by 5pm I was so angry I told them not to call again, at the end I received a call from the manager saying that they ve made a mistake double booking it... how is that my issue, you made a mistake, either give the other person an upgraded room or refund me a day. they made so much trouble for us for a day, they really should ve refunded us a day for the inconvenience they ve caused, and we didn t even get an apology. VERY UNPROFESSIONAL, I wouldn t go there or recommend anyone to go there.