If you are trying to buy a certified vehicle, Hond...

If you are trying to buy a certified vehicle, Honda dealers and Honda Financial Services are not good places to look at. Both Honda dealerships and Honda Financial Services lost my family and I as customers when Honda of Tacoma sold us a certified 2016 Honda Civic with only 35936 miles on it, but with a very critical transmission problem and an interest rate of 14.9%. The interest rate (14.9%) is insane, and the transmission stopped working three months after we purchased the vehicle. Within the same year, we had to replace the whole transmission, two front axles, battery, and a couple other small parts. It s been only 14 months since we purchased the vehicle, but the AC stopped working and is just blowing hot air.

After dozens of complaints and lawsuits, Honda extended it s warranty for all 2016-19 Honda Civics.
American Honda is extending the warranty on the A/C condenser to 10 years from the original date of purchase with unlimited miles. This warranty only covers vehicles that have a defective A/C condenser from the factory. The A/C condenser was not manufactured to specification. As a result, tiny holes may develop in the condenser tube walls that allows the refrigerant to leak out. The warranty extension does not apply to any vehicle that has a leaking condenser due to foreign object damage."
TSB 19-091

When I try to contact Honda of Seattle s service department to fix this issue, they told me to pay an approximate diagnosis fee of $250. Why are we paying diagnosis fees for the problem that was created by the manufacturer and while the company already extended its AC warranty for 10 years and unlimited miles? Diagnosing the problem which is created by the manufacturer should be covered by the extended warranty of the company because customers don t have to pay a penny for the mistake that the manufacturer made. If the AC problem is unrelated to the manufacturing problem, yes, we have to pay the diagnosis fee . Honda should fix this AC problem without charging any fee, or if technicians know how to fix it without diagnosing the AC, they can go ahead do that.

Besides their ridiculous diagnosis fees , Honda of Seattle s service department stated that it will take more than 3 months to fix this AC failure. Note that children can die due to the summer heat in a vehicle that doesn t have AC. Does Honda care about that? How are we going to use the vehicle without an AC during summer? What if this is the only vehicle that we have? Is Honda going to rent a vehicle for us until they fix the vehicle? The answer is; NO, THEY DO NOT CARE. You will definitely see their comment below, but the reality is they don t care about us as their customers but they only need money. It s not worth it to spend any penny on a company that doesn t care about its customers but just money. If you decide to buy a certified vehicle, be prepared to deal with all of these problems; poor customer service, stressful purchasing and maintenance processes, unnecessary and unfair fees, extremely high interest rate, and all other unpredictable manufacturing issues.

After trying every possible option, I took the vehicle to Honda of Seattle service department for AC diagnosis so that they can replace whatever is covered by the extended warranty. Here is another problem; they forgot to properly secure the part that they opened to diagnose the AC. It could potentially have hazards for passengers and damage to the vehicle. I honestly can t wait to get rid of this vehicle and will never drive a Honda afterwards. I took it to dealers to trade in the vehicle, but the offered me a very low price. What a huge lose created by a conglomerate to an ordinary person.

The manager replied something totally unrelated to the problem. I haven t commented or asked anything which can potentially tarnish the relationship between Honda dealerships and American Honda. In fact, your dealership and South Tacoma Honda destroyed mine and my family s relationship with American Honda. Try to address this type of issues in a professional manner.

Thank you.