Tony Reale

Review of Cyberworks

A few years back I went there to troubleshoot my c...

A few years back I went there to troubleshoot my computer. I knew I either needed a new power supply or new motherboard. I explained to the sales associate that I was able to do the repair myself but wanted to purchase the parts locally so I could easily return the item if I needed the alternate part. I point blank asked what their return policy was. The associate said I had 14 days to return it for a full refund. I bought the part, went home, tested it and determined I needed the alternate part. I went back to the store the same day to do the exchange. When I got there, a different associate told me there was a 20% restocking fee. I explained that I asked earlier what the return policy was and was never told about a restocking fee. I asked to see a manager who also was unwilling to budge on the restocking fee. I told them if they weren't willing to make an exception, I wouldn't be shopping there ever again. They didn't and I haven't.