I came across the Layton site while looking for a ...

I came across the Layton site while looking for a more local store, after having had bad experiences in the past with the big chains that sell electronics. I found the model of headphones I wanted, I was very eager to receive them, but the day after the order, the store wrote to me saying that unfortunately there was no more inventory for this model there. Being on a tight budget in the middle of a pandemic, I was disappointed not to be able to have THE pair that I wanted and that fit my budget, but Sheldon offered me impeccable and proactive service, and flawless follow-ups to negotiate a other option. I received them two days later, and I love them. I plan to eventually buy a sound system for the home, and I will not go anywhere other than Layton even if there are bound to be other audio stores near me. No complaints.