Hannes van Wyk

Review of Hilton Riverside/Hyatt Regency...

Pretty much my worst hotel ever. The good news. Th...

Pretty much my worst hotel ever. The good news. The room wasn't too bad. A nice size but a bit old. The bad news. When we arrived there was no one to help with our bags, then the check-in is on the second floor so you have to drag your bags up there. Then there is no laundry only dry cleaning (who gets everything dry cleaned!). So if you get soaked there was no way to get it dry. Also the hotel is extremely busy. Then when we had do not disturb on until about 10am. Then came back about 13:00 and put DND on for about 15 minutes and got a note on the door to say that the DND had been on the whole morning so our room would not be made up. I had to find some one to make up the room. Then I tried to check out at about 9pm for the next morning as we were leaving at 5:30am. I got told that was not possible (I've never had a hotel that doesn't allow this) but reception will be open at 5:30am. Fun things to do at 5:30am! It's not like there is even a mini bar for you to use that must be charged later. So I told the person at reception that this was the worst hotel I had ever stayed in. His response was "ok", and I think that says it all about how much they care.