I have been waiting since June for an insurance ad...

I have been waiting since June for an insurance adjuster to get a hold of me I have left messages after messages and I have received no response I have my car still damaged and engine part damaged due to one of your clients running a red light and you guys have yet to get a hold of me the worst insurance company ever I need this to be resolved ASAP I need this resolved this has been going on for way too looooongggggg.