I was recently hit by one of their customers and I...

I was recently hit by one of their customers and I have been on the phone EVERY SINGLE DAY since the accident attempting to get a hold of someone to file the claim against them! It is ridiculous, I sat on hold for so long that my phone had died before I was able to speak to someone. No one has that much time to sit there and be on hold, I just want to file my claim and move on with my day. Looks like with the way things are going, I am just gonna have to wait until my insurance goes after them.