Review of Tallahassee Dodge Chrysler Jeep

4 years ago

Date: 6-28-18

Date: 6-28-18
Time: 7:45 am
Complaint: I scheduled an appointment with Mr. Paul at Tallahassee Dodge to have the following maintenance issues/requests serviced:
Recall: Alternator Diode Thermal Fatigue
Coolant flush
A/C not emitting cold air as it should be car jerks upon stopping.

When I checked in with Mr. Paul at 7:45 am, his computer apparently erased my information in the system. (Previously, I set up an appointment online, but it was somehow erased as well.) I asked Mr. Paul, how long do you expect this will take? He said, About 2 hours. Initially, I asked for a shuttle ride to my house, then changed my mind because I had brought my study material with me, thinking I was killing two birds with one stone. Around 10:45 am, I paused my studies to see the status of my car. The response I received was we re still trying to figure out your A/C issue. (I gave them an hour of extra time to assess my car). The time now is 12:40 pm and no updates yet. Yes, I could ve taken a shuttle to my house, but Mr. Paul could have been more realistic and been honest. If what I originally scheduled to have done was going to take all day, then just tell me. At 12:45 pm, Mr. Paul approaches me in the waiting room (should be renamed: Sit here while we lie to you room), for a summary of my services. Not once did he apologize for misinforming me of the time this was supposed to take. Furthermore, where I was sitting in the waiting room, I had a direct line of sight of Mr. Paul at his desk. As I was headed to the cashier s office to pay, I inquired about a possible discount due to the situation. Mr. Paul stated that he could not give me a discount. Attempting to further discuss my dissatisfaction about the service, Mr. Eddie (Service Director) intervenes and stated that when Mr. Paul said, about 2 hours, that timeframe was for the mechanics to actually get my car, not begin the services that I requested. Despite all of this, not once did they apologize for miscommunicating. It seems as though I was not valued as a customer, they just wanted my money.