Dan Hicks

Review of Colonial Hyundai

Don't count on them to make it right if they damag...

Don't count on them to make it right if they damage your vehicle. I've been to Colonial Hyundai many times in the past 5 years and had nothing but good experiences until my last visit. I had Colonial mount new tires on my 2012 Genesis. I was disappointed to see that the wheels were scratched during the process. I pointed out the damage to Ivan, the service manager, who said it couldn't have possibly been their equipment and refused to admit any fault, but agreed to have the wheels repainted as a good will gesture. The repainted wheels looked worse than the scratched wheels. A poor color match, dust in the paint, and overspray everywhere else. Colonial service refused to do anything further. I had to pay hundreds to have the wheels replaced on my own dime. I showed photos of the damage to other tire shops, and they all said the damage was caused by the tire mounting machine. I won't be back to Colonial as I no longer trust them to make things right if something goes wrong.