Lewis Earl

Review of Best Western Federal Way/ Taco...

I travel a lot for work. I generally stay at Best ...

I travel a lot for work. I generally stay at Best Western Plus hotels. They are usually descent quality with friendly people. Last year I had 90 days spent in Best Westerns. I called this place 3 times trying to book a room. One time they answered then said immediately I needed to hold, whereupon they hung up on me. I called back another time and had the same immediate hold, after 5 minutes of silence I hung up. I tried one more time and before they put me on hold I told them I just needed to book a room. I was rudely told to call back in 20 or 30 minutes because they had a bunch of people in front of them. I understand being busy and PROPERLY setting customer expectations. None of that was done. I then asked for the manager and was told they don't have one. I asked for the owner or GM and was transferred to a phone with a full voicemail... What a crock of B.S! There is another Best Western NOT a plus but has terrific people that work there and rooms that have just been remodeled. It is in Lakewood, WA. Drive the extra 10 minutes and skip this place!