Adrianne Brutscher

Review of Hyundai of Athens

A note before I begin - this review is solely abou...

A note before I begin - this review is solely about the Service department, we had no dealings with sales. I hate to give bad reviews, but I feel like others need to be warned if they can possibly avoid this service department. I wish zero stars was an option, that would be more accurate. Our Sante Fe broke down with engine problems on Mother's day this year, which was bad enough, but the real nightmare started when we took it to Greenway on 5/11. It turns out the engine had to be replaced. We JUST got our vehicle back yesterday, 8/6. Communication with the service department is awful. We had to initiate communication with them on almost every occasion because they would not call us with any updates, and whenever they said they would call us back with an update, 9 out of 10 times we never heard back. If we did get calls, half of them were for the wrong car (once they called and told us that our warranty claim had been denied and we'd be responsible for the total cost, which was wrong, and a message for another customer). We never once got any kind of apology for the delays, no sense that they understood the hardship of being down a vehicle, nothing. On top of that, when we picked it up, the battery was dead. They jumped it but didn't offer charge it, and now we are having to replace the battery (this is a car we bought CPO in Feb 2018). They couldn't even be bothered to remove the dirty floor cover before returning it to us. We would have been much better off towing our car the 50 miles back to our dealership in Atlanta for the work (which would have cost a good bit but in hindsight, would have been well worth it). I hope no one else has to deal with problems like this at Greenway!