Juanita Sullivan

Review of Sears Hardware

I recently purchased a French door refrigerator fr...

I recently purchased a French door refrigerator from the Sears Outlet in Bridgeview. When I purchased the refrigerator, it was missing 2 door bins which the store manager (Fred) said they would order at nor charge. I called the following week to inquire as to whether these door bins were ordered. Fred was not in and the salesperson looked up my order and told me that they had been ordered. Fast forward 3 months and I still didn't have the door bins. Called Fred (the store manager) AGAIN and he could not find my order - he asked me for a phone number he could call me back at instead of leaving me on hold to find my order. I waited 3 days for him to return my call and ended up calling back with the receipt number. With the receipt number Fred found the order and advised me that they had not been ordered and he would order them right away. Now it has been ANOTHER month, and I have heard nothing and am calling AGAIN only to find out that they cannot find my initial purchase nor the order for the door bins. Needless to say, I am EXTREMELY disappointed in this store and the fact that when I call they cannot find the order. This is HORRIBLE customer service. It is safe to say that I would not recommend this store, nor will I ever return there to purchase anything!!!

Within 1 day of my posting, my issue was resolved!!! Don't understand why my order could not be pulled up by telephone number, but that is obviously a computer glitch that on the part of Sears system. THANK YOU!!!