How i wish i can give 0.001 star. Very bad and hor...

How i wish i can give 0.001 star. Very bad and horrible insurance company, no wonder 99.9% of people gave 1 star, shame!. So on Saturday 4th of August my car was parked at the parking lot in my apartment. How ACCC insurance policy holder ran into my car i have no idea. Thankfully, someone called the police (may be the driver or someone else i don't know) but incident report was left at my dashboard. On Monday i called ACCC and explained what happened to them and gave them the incident case number. The lady i spoke with was asking me what happened and other silly and crazy question, i was like, i just told you i was not there that i found police report on my dashboard. About 2 weeks later i didn't hear anything from them and i called again, i was told to take my car to an adjuster which i did. Today the 30th of August i called them again since i haven't hear from them. The lady i spoke with told me, we have not receive incident report from the police and our policy holder wouldn't answer the phone. So i asked, does it take that long to get police report and what if your policy holder never answer the phone? She said in that case we will dismissed the case. I was like you are kidding! I ask to speak with the supervisor, she transferred me but no one answer the phone even after i called 3 times and to get someone on the phone it takes at least 25-30 mins. I left a message for the supervisor, i am going to sue them, they will definitely pay for the law suit and pay for my car at the same time. Please don't even take their policy for free. Bad company, poor customer service. Terrible!