Katie Parker

Review of Gemtel Green Network

If I could give them no stars I would! I was told ...

If I could give them no stars I would! I was told my bill would come out on 22nd but they took it 11 days early without telling me which put me into financial difficulty. I was told that I would have a refund at the time but it is two weeks later and I have just been told that I shouldn't get a refund because I should have known the billing date, even though I was told in writing and verbally that it would be 22nd. The money also came out on the 22nd so now I have paid twice in one month and the staff are telling me that the refund is on hold.



Absolutely awful company. Don't know what they're doing. I'm going to be switching back to my old supplier as soon as possible.