Smart Consumer

Review of Jim Ellis Buick GMC

2 departments - Service & Used-Finance really stin...

2 departments - Service & Used-Finance really stink here! We bought a certified Buick here in 2016; and 1.5 years later we get a letter from the DMV that some paperwork was not filed by the Used dealer's Finance woman. She not only messed that up but few other critical details that came weeks and months after buying the car. As for their Service department, I have yet heard back once from the Service Manager or even GM from the periods of 2016 to mid 2017. I have left several messages on their voice mails on few occasions but they never call back. It leaves me the impression that the Service leadership is overwhelmed while their Service agents/schedulers are not adequately trained and/or evenly trained as the service I receive over the phone are inconsistent and all over the map with conflicting information and inconsistent policy information especially when it comes to loaner cars and process of wait time, etc... just general service FAQs.
So, maybe the posters here like Jim Ellis Buick GMC new dealership but their SERVICE department and Used-Finance are quite different. It appears that they're all run or operated independently or that each of the managers are given a loose reign to do whatever they want without a consistent oversight over QUALITY CUSTOMER CARE which should be the main focus. Terrible service ESPECIALLY BY THE SERVICE DEPARTMENT that the over-rated ranking of this Vendor is misrepresented.

Because of these inadequate customer care we will never buy another vehicle - used or new - from any Jim Ellis dealerships again. It left such a sour taste in my mouth that our next vehicle will be from their competitors as we actually like Buick brand and found other Buick dealers in metro Atlanta are actually quite responsive.