Joseph Piette

Review of Nalley Toyota Stonecrest

It takes a lot for me to give a 1 Star review, but...

It takes a lot for me to give a 1 Star review, but I think this is all that Nalley Toyota Stonecrest has earned.

I dropped off my car for service on a Friday and was told that I could pick it up on a Sunday. After waiting for 30 minutes on Sunday, I was told that they didn't have the keys and that I would have to come by on Monday. The service manager i spoke with named Jonah showed no sympathy and gave no other options to help me out.

The best apology I received was 'we're only human' and 'everyone makes mistakes.' ...Very true, but an 'I'm sorry' or 'let me do this for you' would have been really nice.