Not sure what the issue is with these people. Was ...

Not sure what the issue is with these people. Was contacted by one of their employees and discussed a refinance. The guy was supposed to call me back later that day and he was an hour late calling so i missed his call. I called him back and had to leave a message, twice, and now I havent heard anything for 2 days. They claim to treat disabled veterans especially well and have great respect for all veterans but if this is the way they do customer service then dont bother.